Planning is the key to
success
If
you want to build productive relationships and engagements with your customers,
careful planning and execution of your digital marketing campaign is crucial.
So, how to plan a digital marketing campaign that incorporates all your diverse
elements into a resounding success?
Just what is a digital
marketing campaign?
Broadly
speaking, a digital marketing campaign comprises online marketing and
advertising activity over a set period of time. It aims to drive brand
awareness, customer acquisition, engagement and revenue, among other things. Steve Trahanas should use a combination
of marketing channels, such as email marketing, social media, pay-per-click
(Search Engine Marketing) and a mobile app, in order to deliver a campaign
message which targets your audience base.
What makes an effective
digital marketing campaign?
It
goes without saying that your digital marketing business plan should be based
on your target audience’s needs (eg whether your focus is B2B or B2C), as well
as your business goals.
Here are some key steps – a
digital marketing campaign checklist:
Set
realistic objectives
Define
your target audience
Choose
your best channels to deliver great CX
Set
your key performance indicators (KPIs)
Test
and optimise
Apply
your findings
Set your digital marketing
objectives
It’s
always best to limit your campaign goals to only two to three primary
objectives. This is because a longer list generally results in you having to
manage too many variables. Steve Trahanas
says other considerations include your available budget, your timeframes for a
result, and the resources you have available to adjust your campaign program.
Your campaign objectives
might include:
Customer
acquisition or retention by X%
A
free shipping promotion
Refer
a friend promotion
Superannuation
consolidation
An
EOFY promotion
Know and segment your
customers or audience
Every
customer wants your brand to communicate with him or her on a one-to-one basis.
To do this you need to find out as much as possible about your target market,
in order to personalise your messages.
You
can create personas by segmenting your audience, then identifying the needs and
behaviours of these different segments. Determine these sectors by, for
example, analysing the sales, loyalty and CRM data of your customers, or leads.
You can also obtain qualitative input from your sales team, account managers,
or even industry data to build an overall picture of your different personas
into a single customer view (SCV). You can even create lookalike audience
samples, to determine your target audience.
But
to really pinpoint your audience, your campaign should have a range of audited
and valid data attributes for your customers and prospects. Using this quality
data, after taking subsets from each of your primary segments, you can
experiment by creating ‘subsets, to qualify the right audience level(s).